![]() ![]() Step 2: Connect to a Windows command prompt Tip: To learn more about the SAC terminal you can use the ? or the help command to display a list of commands available. It also provides a very basic set of commands for OS management. The SAC provides OS access even when networking is not functional. The Windows SAC allows you to interact with the Windows Operating System (OS). VM instance detail - serial console enabled A new window will open and display the Windows Special Administration (SAC) Console. Select the button to open a serial console window. With serial port access enabled the “Connect to serial console” button will also be enabled. To enable, select the “Edit” button, enable the “Enable connecting to serial ports” attribute and save the change. If it is not, you will need to enable it. VM instance detailĮnsure that serial console access is enabled by viewing the “Enable connection to serial ports” attribute. Search and select the affected instance to display the Instance detail page. Once signed into the Google Cloud Web Console, navigate to the Compute Engine page to display the list of instances. ![]() Step 1: Navigate and connect to the instance via a serial console ![]() To perform the steps in this article you will need the Google Cloud Platform (GCP) permissions listed. We’ll start at the point at which we are already signed into the Google Cloud Web Console. Last, we’ll disable the firewall to open RDP access to the machine. Second, we’ll access a Windows command prompt. To restore access to the Windows instance we’ll walk through three steps. Unable to connect to the machine by other means, we opted to leverage the serial port connection option provided in the Google Cloud Web Console. With the hope that this article helps others, I’ll outline the simple steps that you can follow to resolve similar situations. Unfortunately, this is more common than we’d like to think, but on the positive side, it is correctable. The result of that change was all users were unable to access the machine via RDP or otherwise. A user at the company had made an incorrect change to the Windows Firewall configuration. We recently encountered a situation where a customer had lost access to a Windows Server instance hosted on the cloud. ![]()
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